Ground Operations Officer Course

The learning outcome of this course is to provide participants with knowledge of Ground Operations Management in airport environment from both, aircraft operator and airport operator perspective. This is achieved through series of discussions and group studies to highlight current challenges in the aviation industry. Furthermore, the course will showcase best practices in people’s management which is the most valuable asset for any organization.

  • Airport Operation managers and supervisors
  • Duty Manager and operation supervisors of ground handling agents
  • Station Managers of aircraft operators
  • Any aviation professional involved in technical operations who is seeking career in Ground operations particularly Airport Operation and Airline Operation

  • What is a station?
  • Role and responsibilities of a station manager
  • Emergency Planning
  • Occupational health and safety
  • The basics of budgets and cost control for station
  • Corporate and station quality control program
  • Airline and Airport Security
  • Fraud prevention
  • Airside Safety
  • Baggage Handling System (BHS) Management
  • Passenger Handling Management
  • Service level agreements (how to develop SGHA?)
  • Cargo Operation and Customs
  • Airport Facilitation (ICAO Annex 9)
  • Aerodrome Certification and Airport Operation

Enroll at Emirates Aviation Academy Training Organization to study this course with our Licensed and approved instructors.

Interactive Study Schedule

Unit 1Airport operations and management
Unit 2Customer Service and Passenger Handling
Unit 3Airline Ground Operations and Procedures
Unit 4Aviation safety and security
Unit 5Emergency Response and Crisis Management
Unit 6Communication and teamwork in the aviation industry
Unit 7Hazardous Materials and Dangerous Goods Regulations
Unit 8Individual Project
Unit 9On Job Training

The course content is regularly assessed to ensure that it reflects the most current practices within the industry.

Student will receive a Diploma upon successful completion of the final examination and a license upon passing The Genaral Aviation Authority. examination.

Register Online


6 weeks

Classroom %


Self study %



USD 2,250