In a rapidly changing environment, airports have to adapt to economic downturns, technological changes, market changes, airline commercial deregulation and the worldwide trend to convert airports from government organizations to more business-like entities.

These pressures have or have had or are having significant effects on the way airports do business not only from a financial perspective but also from an operational standpoint.

Thus in these challenging times it is of the utmost importance that airports recruit and provide employees and managers with the best knowledge and skills.

This course was prepared to provide you with a solid overview of the airport operations field and with tools to apply your knowledge and skills to your airport. It is designed to be useful not only for your own benefit but also to help you make better decisions for your organization.

This course is recommended for:

• Recently appointed airport staff
• Travel industry staff
• Newcomers to the industry

An IATA Certificate is awarded to participants successfully passing the final exam.

This course is a step toward earning an IATA Diploma in Airport Operations Foundation Diploma. This Diploma is designed to address the audience of prospective Airport and Ground Operations professionals.